FixRoster Support

Contact support

Email Sleepycat Software at fixroster@sleepycatsoftware.com.

Please include:

• Whether you are using iPhone, iPad, or Android
• Device model
• Operating-system version
• FixRoster version
• A short description of what you expected
• What happened instead
• Steps that reproduce the problem
• A screenshot, when useful

Please do not send payment-card numbers, passwords, or sensitive contractor or payment notes unless they are needed to investigate the issue.

Restore FixRoster Pro

1. Open FixRoster.
2. Open Settings.
3. Tap Restore purchases.
4. Confirm that the device is signed into the same Apple or Google account used for the original purchase.
5. Make sure the device has an internet connection while restoring.

FixRoster Pro is a one-time purchase, not a subscription. Deleting and reinstalling the app does not require buying Pro again when you restore using the same store account. Cross-platform transfer between Apple and Google accounts is not guaranteed.

Free-tier limits

The free version includes:

• Unlimited local searches
• One property
• One active job
• Up to five candidates per job
• Up to three quotes per job
• Basic quote comparison
• Notes and contact history
• One hired provider
• Five payment records
• One completed job retained

Reaching a limit does not delete or hide your existing data. It prevents additional use of that feature until Pro is unlocked.

Local search help

• Use a full address, city, or ZIP code as the search location.
• Search results may vary by provider availability in Apple Maps or OpenStreetMap.
• Confirm or override provider contact details before relying on them.
• You can always add a provider manually from a referral.

Local data and backups

FixRoster stores records locally in the app's database. Use Settings to create a portable backup, restore one without replacing existing records, or export PDF and CSV files.

Deleting the app or losing the device may remove records, subject to the device platform's backup and restore behavior. FixRoster does not currently provide cloud backups.

PDF and CSV troubleshooting

• Confirm the job or record can be opened.
• Try reopening FixRoster.
• Confirm adequate device storage.
• Try Share or Print if Save is unavailable.
• On Android, choose a writable folder when saving.
• If the document picker is cancelled, no file is saved.

Purchase and refund help

Apple and Google process payments directly. Sleepycat Software cannot view complete payment-card details. For a refund or help with a store charge, use the purchase-history or support tools provided by Apple App Store or Google Play.

Response expectations

We review support messages as soon as reasonably possible. Response times may vary.